Frequently asked questions
About Snackiva
Where is Snackiva based?
We bake in Lutz, Florida.
How are your cookies made?
Handmade in small batches. Made in a cottage food operation that is not subject to Florida's food safety regulations.
Our cookies
Are your cookies gluten-free?
Our cookies are made with naturally gluten-free ancient grains such as sorghum and finger millet. If you have celiac disease or a severe sensitivity, please check each product's ingredients first.
What's in each cookie?
Every product page and box lists the full ingredients and the allergens.
How are they packed?
Cookies come two to an individually wrapped pouch. A box of 12 cookies has 6 pouches; a party box of 96 cookies has 48 pouches.
Allergens
Do your cookies contain allergens?
Yes. All our cookies contain milk and almonds, and our Sorghum cookies also contain pistachios. The allergen statement on each box shows exactly what that cookie contains.
Are your cookies nut-free?
No. Please don't order if you have a tree nut allergy.
Orders & shipping
Is there a minimum order?
Yes, orders start at $36, with any mix of products.
Where do you ship?
Within Florida. Shipping is free on orders of $75 or more; below that, shipping is calculated at checkout.
Can I pick up my order?
Yes, choose free pickup in Lutz at checkout. The pickup address is shown when you place your order. We'll email you when your order is ready to pick up.
How will I know when my order ships?
We email you when your order is confirmed and again when it ships.
Party boxes
What's in a party box?
96 cookies in 48 individually wrapped pouches of 2.
Can I mix flavors in a party box?
Yes. With the mix & match party box you choose how many of each flavor go in, in steps of 32 cookies: all one flavor, two flavors, or all three.
Returns & refunds
Can I return my order?
Because our cookies are food, we can't take returns.
My order arrived damaged, wrong or missing items. What do I do?
Contact us within 7 days of delivery or pickup with your order number and a photo, and we'll send a replacement or a refund, whichever you prefer.
How are refunds paid?
Refunds go back to your original payment method.
Still have a question? Contact us.